Support
Support
Tell us which product you need help with and what went wrong. Every request is answered by email.
- Products covered
- 30
- support@ackplus.com
- Phone
- +91 80008 80078
- Accounts
- None. There is nothing here to sign in to
Send a request
Tell us what happened
Pick the product, then describe the problem. The more of this you fill in, the fewer questions come back.
What we do with it
The request goes straight to the support mailbox with the product, platform and version attached, so the first reply can be an answer rather than a question.
Everything you send is used to answer you and nothing else.
Not sure which product?
All 30 products are listed with their artwork, which is usually the fastest way to recognise the one you have.
Rather not use a form?
There is no ACKBiz account, so nothing here needs signing in to.
Before you write
What to include
A first message with these in it usually saves a round of questions.
Which product
The name as it appears on this site. Several of our store listings carry a longer title, so the name here is the one we can match to our own records.
Your platform and device
Android, iOS or the web, plus the phone or tablet model. A problem that only happens on one make of device is common and easy to miss.
The app version
Usually on the settings or about screen. It tells us whether you are on the build the problem was reported against.
What you expected, and what happened
The steps you took, what you thought would happen, and what happened instead. A screenshot of the screen where it went wrong is worth a paragraph.
Not a product problem?
Business, press and everything else
Partnerships, press and general enquiries go to the contact page. Product problems are faster here.